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Frequently asked questions

At Capital SMART Repairs, we aim to make your accident repair process as simple and hassle-free as possible. Below, you’ll find answers to some of the most common questions about insurance repairs, private repairs, fleet solutions, and more.

If you need further assistance, please feel free to contact us.

General Questions

Where are Capital SMART repair centres located?

We have 60+ locations across Australia and New Zealand, providing convenient, high quality accident repairs. Find your nearest location here.

We repair a wide range of passenger vehicles, SUVs, utes, and fleet vehicles, using quality parts and manufacture approved techniques.

Major Brands We Repair:

Toyota, Mazda, Ford, Hyundai, Mitsubishi, Nissan, Kia, Subaru, Volkswagen, Honda, Isuzu, Suzuki, Jeep and Chrysler.

Luxury and Performance Brands:

Mercedes Benz, BMW, Audi, Porsche, Jaguar, Lexus, Land Rover, Range Rover and Alfa Romeo.

If you are claiming through our insurance partners, including AAMI, GIO, Apia, Shannons Insurance, Vero, Bingle, and Suncorp Car Insurance, your insurer will book your initial appointment for assessment and repair with us.

For private repairs, you can request a free quote online. If you are happy to proceed with the repair, our team will schedule a booking at your preferred repair centre and confirm the next steps.

Private Repairs

Can I get a quote for repairs if I am not claiming through insurance?

Yes! You can request a free quote online by uploading photos of the damage and providing us with a brief description of the required repairs.

The cost of repairs depends on the extent of damage, repair complexity, and required paintwork. We offer competitive pricing, and you can request a free quote online by uploading photos of the damage and providing a brief description of the required repairs.
Most minor repairs (scratches, dents, bumper fixes) can be completed within days. For more complex repairs, it may take longer, and we provide you with an estimated timeframe upfront.
We encourage you to request a free quote online by uploading photos of the damage and providing a brief description of the required repairs. This allows us to assess your vehicle and provide an estimate without the need for an in person visit.
Yes, if you prefer OEM parts for your repair, please let us know when requesting a quote. We will assess availability and provide pricing based on your preference.
Yes, for private repairs (non insurance repairs), payment is required upfront before the repair work begins.
We accept credit and debit cards from major financial institutions. Note: We do not accept cash, bank transfers, American Express (AMEX) or Diners Club cards.

Insurance Repairs

How do I book an insurance repair with Capital SMART?

Once your insurance claim is approved, your insurer will book an assessment at one of our collision repair centres. We will send you an SMS notification to confirm your assessment and provide details on what to expect.

Repair times vary depending on the extent of damage and parts availability, but most minor repairs are completed within a few days. We will provide an estimated completion time after assessing your vehicle.

Your insurance company manages loan vehicles, and availability depends on your policy and provider. Please contact your insurer to check your eligibility and for further details.

At Capital SMART Repairs, we offer complimentary transport service to and from our accident repair centre to ensure a hassle-free experience.

We use original equipment manufacturer (OEM) parts or high quality alternatives, depending on your insurer’s guidelines and availability.

We currently only accept insurance repairs from our partnered insurers. We are a trusted repairer for Suncorp Group brands, including AAMI, GIO, Apia, Shannons Insurance, Vero, Bingle, and Suncorp Car Insurance.

If your insurance company has not referred your vehicle to us, we are unable to process the repair through your policy.

However, you can still choose to have your vehicle repaired with us as a private repair, where you cover the cost directly. You can request a free quote online by uploading photos of the damage and providing us with a brief description of the required repairs.

For insurance repairs, we recommend contacting your insurer directly in the first instance for repair status updates.

We will also send you SMS notifications or call you to provide regular updates on your repair progress.

Fleet Solutions

What types of fleet vehicles do you repair?

We repair hire cars, corporate fleets, trade vehicles, and dealership stock, offering fast and reliable service across all major car brands to minimise vehicle downtime.

Yes. Fleet customers benefit from dedicated scheduling and streamlined repair processes designed to minimise downtime and keep fleet moving.

If your business operates a fleet, we offer dedicated fleet solutions with:

  • Streamlined invoicing and tracking system
  • A dedicated account manager
  • Custom repair plans

To explore how we can support your business, please complete the Fleet Enquiry Form and our team will get in touch with you.

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