Fleet vehicles are the backbone of many organisations. Whether you manage cars, vans, utes or light commercial vehicles, every one of them is on the road to deliver a service, meet a customer, or move goods. When a vehicle is involved in a collision – even if it’s still drivable – the impact on your operation can be immediate and costly.
Unplanned downtime disrupts schedules, forces last-minute changes, and can quickly increase operating costs. It can also affect your brand image if visibly damaged vehicles remain on the road. That’s where choosing the right accident repair partner becomes critical.
SMART Accident Repair Centres specialise in keeping fleets moving after a collision. Our network is built around fast, consistent accident repairs for drivable vehicles, so you can get your fleet back to work with minimal disruption.
The Role of Collision Repair in Fleet Uptime
Your existing mechanical servicing providers keep vehicles running, but even the best maintenance program can’t prevent every collision. When accidents happen, the challenge is not only restoring the vehicle’s appearance and safety – it’s doing so quickly, consistently, and in line with manufacturer repair methods, all while managing insurer requirements and internal reporting.
For fleet managers, this often means:
- Coordinating accident repairs across multiple locations
- Dealing with a mix of repairers and varying standards
- Managing communication between drivers, insurers, and internal stakeholders
- Balancing repair speed with safety, quality, and brand presentation
SMART provides structured, scalable collision repair solutions designed specifically for commercial and fleet customers. Instead of treating repairs as one-off jobs, we work as an integrated fleet accident repair partner – aligning our processes with your operational needs and fleet policies to support long-term uptime.
The SMART Fleet Advantage
Partnering with SMART gives your organisation access to a purpose-built accident repair network, not just a single workshop.
National Network Across Australia and New Zealand
SMART Accident Repair Centres operates a national network of over 60 locations across Australia and New Zealand. This gives fleet managers consistent coverage, whether your vehicles operate in a single region or across multiple states and countries.
Dedicated Fleet Coordination Team
Our fleet customers work with a dedicated coordination team that understands commercial pressures, service level expectations, and internal approval processes. Instead of managing dozens of ad hoc repair relationships, you deal with a central point of contact who knows your fleet, your policies, and your priorities.
Fast Turnaround for Light to Medium Collision Damage
SMART specialises in fast repair of light to medium collision damage on drivable vehicles – such as bumper scuffs, panel dents, and minor structural repairs. Our processes, layouts, and workflows are designed specifically around accident damage, moving vehicles through quickly without compromising on quality or safety.
OEM-Aligned Repair Standards
Every SMART repair is carried out to OEM-aligned standards. That means following manufacturer repair methods, using appropriate materials, and ensuring safety systems and key components in the damaged area are restored correctly. This helps protect your drivers, your vehicles, and your brand.
Consistent Quality, Reporting, and Communication
Because SMART locations work to standardised processes and benchmarks, you receive consistent outcomes across all participating sites. From estimating and approvals to communication and invoicing, we aim to deliver the same high standard of service, regardless of location.
Minimising Downtime Through Streamlined Repair
Reducing downtime after an accident is about more than working quickly. It’s about having streamlined systems that move a vehicle from incident to completed repair with as little friction as possible.
Digital Assessments and Efficient Triage
When a fleet vehicle is damaged, SMART can quickly assess the collision impact using digital images, electronic estimating, and standardised repair methods. This allows us to triage the job, confirm whether it’s suitable for SMART’s drivable accident repair model, and provide a clear plan and timeline.
Insurer Liaison Without Claim Management Complexity
SMART works closely with all major insurers and their approved processes. While we don’t lodge claims on your behalf, our teams provide detailed assessments, images, and repair documentation to help your insurer progress approvals efficiently. This reduces back-and-forth for your drivers and internal teams and helps shorten the overall repair cycle.
Lean Workflows and Dedicated Production Lines
SMART repair centres are designed around lean production principles. Dedicated work areas, efficient parts flow, and clear job tracking mean each vehicle moves through assessment, repair, paint, and quality checks in a structured way. This accident-focused workflow aims to reduce idle time, rework, and delays.
Transparent Updates and Customer Tracking Tools
Fleets receive transparent updates via our customer tracking tools and proactive communication from our teams. You know where each vehicle is in the process – from arrival and assessment to repair, paint, and completion – so you can plan alternative transport or redeploy assets as needed.
Skilled Technicians, Manufacturer Standards
Accident repairs aren’t just about making damage “disappear” – they’re about ensuring the vehicle remains safe, functional, and aligned with manufacturer expectations after a collision.
Qualified Technicians with Specialist Skills
Each SMART site is staffed by skilled collision repair technicians trained in modern body and paint techniques. From panel repair and replacement through to refinishing and final quality checks, our people are focused on delivering safe, consistent outcomes for commercial fleets.
Advanced Tools and Repair Technology
SMART locations are equipped with advanced repair technology appropriate for light to medium collision damage. This includes modern spray booths, specialist repair tools, and equipment that support precise, repeatable repairs. Where required, we work in line with OEM methods and collaborate with appropriate partners for calibrations or additional specialist services outside the collision repair scope.
Quality Assurance at Every Stage
Quality assurance is built into the SMART process – from initial assessment and parts ordering to final inspection. Our teams follow standardised checklists and visual inspections to ensure repairs meet our internal standards and manufacturer guidelines before a vehicle is returned to service.
Centralised Fleet Reporting and Support
For fleet managers, visibility is just as important as repair speed. You need to understand where vehicles are, how much is being spent, and how accident repairs align with your policies and budgets.
SMART Fleet Portal (Coming Soon)
SMART’s upcoming Fleet Portal is designed to give fleet managers real-time visibility of vehicles under repair across multiple sites. Through a single, centralised platform, you’ll be able to view:
- Job status and estimated completion dates
- Repair locations and vehicle details
- Repair types and cost information
- Historical data for trend and performance analysis
This level of transparency supports better planning, reporting, and decision-making across your fleet.
Centralised Support and Account Management
In addition to site-level updates, fleet customers have access to centralised account management. This means you can discuss performance, review reports, and refine processes with a team that understands your business – rather than managing every job individually.
Partnering with SMART for Fleet Accident Repair
Choosing SMART as your accident repair partner means more than finding a place to fix damage. It’s about building a relationship with a network that understands:
- The cost of taking a vehicle off the road
- The importance of brand image and presentation
- The need for consistent quality and safety standards
- The realities of working with insurers and internal stakeholders
By partnering with SMART, you gain:
- A national accident repair network covering Australia and New Zealand
- Consistent processes and standards across participating sites
- Faster repair cycle times for light to medium collision damage
- OEM-aligned methods that help protect vehicle safety and value
- Clear reporting, communication, and centralised support
Whether you run a small commercial fleet or a large national operation, SMART can help you reduce downtime, simplify accident repair management, and keep vehicles on the road where they belong.
Keep Your Fleet on the Road with SMART Accident Repair Centres
Keep your fleet on the road with SMART Accident Repair Centres.
Fast, professional accident repairs, no shortcuts, no delays.
Our dedicated fleet team can help you design an accident repair solution that aligns with your policies, insurer arrangements, and operational requirements. From national coverage and standardised processes to transparent reporting and OEM-aligned standards, SMART is focused on keeping your vehicles moving and your business running smoothly.
Contact our Fleet Team today to streamline your accident repair process and minimise downtime across your commercial fleet.