CONFIDENCE IN YOUR REPAIR

Lifetime Repair Guarantee

When you collect your vehicle, you want confidence in the work behind it. Capital SMART backs its insurance repairs with a lifetime workmanship guarantee. Our trusted repair network combines skilled technicians, structured repair processes and quality checks, with a team you can contact if you have a concern after collection.

A commitment to repair workmanship

Our guarantee reflects our commitment to the quality of the accident repair work we carry out. From panel repairs to paintwork and refinishing, our teams focus on completing the agreed work to a high standard.

The guarantee sits alongside the checks built into our repair process. Before your vehicle is returned, the team completes a quality inspection covering workmanship and the standard of finish. If you have questions about the work at collection, speak with the team so they can explain your repair.

Understanding your car repair warranty

Capital SMART’s lifetime workmanship guarantee for insurance repairs continues for as long as you own your vehicle. It reflects our commitment to the quality of the accident repair work we complete.

If you have a concern about that work, contact the centre that completed your repair so the team can explain the next steps and the terms relevant to your repair.

If you are arranging a private repair, ask our team to explain the warranty with your quote before you book.

Have a concern about a completed repair?

Start by contacting the Capital SMART centre that completed your repair. Explain what you have noticed so the team can help you understand the next steps.

It helps to have the following information available:

Your vehicle registration.
The repair centre and approximate repair date.
Your claim or invoice details, if available.
A description of the concern and relevant photos.

If you are unsure how to reach your centre, use our repair centre directory or contact Capital SMART for assistance. For questions about your insurance policy or claim, your insurer remains the appropriate contact.

Quality supported by a trusted repair network

Capital SMART works with leading insurers and supports drivers across Australia and New Zealand. Our network approach brings together repair expertise, established processes and quality assurance.

Whether you are preparing for an assessment or collecting your vehicle, clear information helps you know what to expect. Explore our accident repair services or read how your repair works for an overview of the journey from booking to handover.

Your questions answered

Does Capital SMART offer a lifetime repair guarantee?

Yes. Capital SMART’s insurance repairs are backed by a lifetime workmanship guarantee, reflecting our commitment to the quality of the repair work we carry out.

Does the same guarantee apply to private repairs?

Capital SMART offers a warranty on private repairs. Ask our team to explain the applicable warranty when you request your quote, including any questions about the work and cover relevant to your vehicle.

What should I do if I notice an issue after collection?

Contact the centre that completed your repair and describe your concern. Have your vehicle registration and repair details available so the team can assist and explain the next steps.

How long does the lifetime workmanship guarantee last?

For insurance repairs, the lifetime workmanship guarantee continues for as long as you own your vehicle. Your repair centre can help with questions about the guarantee relevant to your repair.

Speak with your repair centre

For questions about your completed repair or the guarantee that applies, contact the Capital SMART team that looked after your vehicle.